Refund and Returns Policy

Website: https://www.outboardmotorsforsale.ca/
Last Updated: October 16, 2026

At OutboardMotorsForSale.ca, we want customers to have clear information when purchasing outboard motors and related marine products. This Refund and Returns Policy explains how to request a return, report a damaged or incorrect item, and obtain a refund where eligible.

By placing an order through our website, you acknowledge this policy, subject to your rights under applicable consumer protection laws.

1. Return Eligibility

Return eligibility depends on the product, its condition, the reason for the return, and any specific terms communicated at the time of purchase.

Before returning an item, please contact our sales team to request authorization and instructions.

Where a return is accepted, the product should generally be:

• In the condition required under the applicable return agreement.
• Accompanied by its original accessories, controls, documentation, and other included components, where applicable.
• Packed securely to help prevent damage during return transportation.
• Accompanied by the order number or proof of purchase.

Some products may be subject to specific return conditions disclosed in the product listing or written quotation. These conditions do not override rights that cannot legally be excluded.

2. Return Period

The applicable return period, if offered, will be stated in the product listing, written quotation, order confirmation, or other applicable purchase terms.

Customers should contact us as soon as possible if they wish to return an item. Please do not ship a product back before receiving return instructions.

Nothing in this policy limits any cancellation, return, refund, or other rights available under applicable law.

3. Items That May Require Special Return Approval

Outboard motors are large, heavy, and sometimes technically complex products. For this reason, certain returns may require individual assessment.

Examples include:

• Used outboard motors.
• Motors that have been installed, connected, or operated.
• Products showing damage or wear after delivery.
• Products missing accessories or original components.
• Products ordered under special arrangements or sourced specifically for a customer.

Any applicable restrictions will be communicated before purchase where required. These conditions do not prevent a return or remedy where one is required by law, including for defective, misdescribed, or incorrectly supplied products.

4. Damaged Items

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives visibly damaged:

1. Photograph the product and packaging.
2. Keep the packaging and relevant shipping documents.
3. Record visible damage on the carrier’s delivery documentation where possible.
4. Contact us at sales@outboardmotorsforsale.ca with your order number, a description of the damage, and supporting photographs.

Please report damage promptly so that we can investigate with the carrier and determine the appropriate next steps.

Reporting a problem after delivery does not remove any rights you may have under applicable law.

5. Incorrect or Missing Items

If you receive an item that differs from your order or discover that a component is missing, contact our team promptly.

Please provide:

• Your order number.
• The product received.
• A description of the discrepancy or missing component.
• Photographs or other supporting information, where available.

We will review the matter and explain the available resolution, which may include supplying a missing component, arranging a replacement, or issuing a refund where appropriate.

6. Defective Products and Product Issues

If an outboard motor or other product appears defective or does not match its stated description, contact us before arranging repairs, modifications, or return shipping.

Please describe the issue and provide relevant photographs, videos, serial or model information, and supporting documentation where available.

We will assess the information and explain the next steps in accordance with the applicable product warranty, purchase agreement, and consumer protection laws.

For safety reasons, discontinue use of a product if continued operation could create a risk of injury or further damage.

7. Change of Mind and Unwanted Purchases

If you no longer want a product after ordering it, contact us as soon as possible.

A change-of-mind return may be subject to the applicable return terms, product condition, shipping arrangements, and any return charges disclosed before purchase. Specially sourced, installed, or used products may require individual assessment.

This section does not limit any statutory cancellation or return rights that may apply to your purchase.

8. Return Authorization and Shipping

Customers must contact our sales team before returning a product.

Once a return is approved, we will provide the applicable return instructions and destination.

Unless otherwise agreed or required by law, customers should:

• Use suitable packaging for the product’s size and weight.
• Arrange transportation according to the instructions provided.
• Retain shipping receipts and tracking details.
• Ensure that the return shipment is appropriately handled for a heavy or delicate marine engine.

Responsibility for return shipping costs will depend on the reason for the return, the agreed purchase terms, and applicable law. We will communicate the applicable arrangements when reviewing your request.

Do not send returns to our business address unless our team has confirmed that this is the correct return destination.

9. Inspection of Returned Products

After a returned item is received, it may be inspected to confirm its condition, included components, and consistency with the approved return request.

We may contact you if additional information is needed to assess the return.

Any decision regarding a refund, replacement, repair, or other remedy will be made in accordance with the applicable purchase terms and legal requirements. An inspection process will not be used to deny a remedy that the law requires.

10. Refund Eligibility and Processing

If a refund is approved, we will communicate the amount and applicable processing arrangements.

Where possible, refunds will be issued through the original payment method. Processing times may vary depending on the payment provider or financial institution.

The refund amount may reflect applicable adjustments that were clearly disclosed and are legally permitted. Any required refund for a cancelled, undelivered, defective, or incorrectly supplied product will be handled in accordance with applicable law.

11. Exchanges and Replacements

Where appropriate and available, we may offer an exchange, replacement, repair, or another suitable resolution for an eligible return.

Availability depends on the product, stock, the nature of the issue, and applicable legal obligations.

If a replacement product differs in price or specification, any necessary adjustment will be explained before proceeding, subject to applicable law.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible and provide your order number.

Cancellation may depend on whether payment has been processed, the product has been dispatched, or special sourcing or preparation has begun.

If an order is cancelled, any refund due will be processed in accordance with the applicable order terms and legal requirements. This section does not restrict mandatory cancellation rights.

13. Warranty Coverage

A product warranty is separate from the general return process.

Any manufacturer or seller warranty, including its duration, coverage, exclusions, and claim procedure, will be stated in the applicable product listing, written quotation, warranty documentation, or purchase agreement.

Customers should review warranty details before purchasing, particularly for used outboard motors.

Nothing in this policy excludes warranties or guarantees that must apply under law.

14. Non-Returnable Items

Certain products or transactions may be subject to specific return limitations where these have been disclosed and are legally permitted.

Any such limitations will be assessed according to the relevant product terms and applicable law. A product will not be treated as non-returnable where doing so would unlawfully remove a customer’s rights.

15. Contact Us

To request a return, report damage, ask about a refund, or discuss a product issue, contact us:

OutboardMotorsForSale.ca
Address: 160 Hast Rd, Prince Rupert, BC V8H, Canada
Phone: +1 236-232-5088
Email: sales@outboardmotorsforsale.ca
Website: https://www.outboardmotorsforsale.ca/

Please include your order number and a clear description of your request so our team can assist you efficiently.

16. Policy Updates

We may update this Refund and Returns Policy when our procedures or legal requirements change. The latest version will be published on this page with its updated date.

Any update will apply as permitted by law and will not remove rights that customers have already acquired.